Cancel/ Change Order

1. Policy Overview

At Urbanvibestore, we work to process customer orders quickly and accurately. Because orders may move into preparation soon after checkout, cancellation and change requests should be submitted as early as possible.

Customers may contact us to request an order cancellation, shipping address correction, email update, product option change, size change, color change, or quantity adjustment. We will review the order status and help when the request is still possible.

Please understand that submitting a cancellation or change request does not guarantee that the request can be completed. Once an order has entered preparation, packing, shipment, or carrier handoff, changes and cancellations may no longer be available.

2. Order Processing Schedule

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before this time may begin processing the same business day. Orders placed after this time may begin processing on the next business day.

Our standard handling time is 1 business day. Handling includes order review, payment confirmation, product preparation, packing, and carrier handoff. Once an order enters these stages, our ability to cancel or change it becomes limited.

3. Order Cancellation Requests

Customers may request to cancel an order by emailing support@urbanvibestore.shop. Please include your order number, full name used at checkout, email address used for the order, and a clear statement that you want to cancel the order.

We will review the order status and confirm whether cancellation is possible. If the order has not yet been processed, packed, or shipped, we may be able to cancel it. If the order has already been prepared or handed to USPS, UPS, FedEx, or another delivery carrier, cancellation may no longer be available.

4. Order Change Requests

Customers may request changes shortly after placing an order. Change requests may include correcting a shipping address, updating contact information, changing a size or color, adjusting quantity, or modifying a product option.

Change requests are reviewed based on order status, product availability, and whether the order has entered preparation. If the order has already entered packing or shipment, we may not be able to make changes.

If a requested change affects the order price, product availability, shipping details, or payment status, our support team may recommend canceling the original order and placing a new order, if cancellation is still possible.

5. Shipping Address Corrections

Customers are responsible for entering a complete and accurate shipping address at checkout. This includes full recipient name, street address, apartment or unit number if applicable, city, state, and ZIP code.

If you notice an address mistake after placing your order, contact us immediately at support@urbanvibestore.shop. Address corrections may be possible only before the package is shipped.

Urbanvibestore is not responsible for delays, failed delivery, returned packages, or lost shipments caused by incorrect or incomplete address information provided by the customer.

6. Requests After Shipment

Once an order has shipped, Urbanvibestore cannot cancel or change the order. After a package is handed to the carrier, delivery movement, address handling, tracking scans, and final delivery timing are managed by the carrier.

If your order has already shipped and you no longer want the item, you may request a return after delivery if the item meets the eligibility requirements in our Return & Refund Policy.

7. Refunds for Approved Cancellations

If a cancellation request is approved before the order is processed, prepared, packed, or shipped, Urbanvibestore will submit a refund to the original payment method. Refund posting time may depend on PayPal, Venmo, the customer’s bank, or the payment provider.

If an order cannot be canceled because it has already entered preparation or shipment, the customer may need to wait for delivery and request a return if the item is eligible.

8. How to Request a Cancellation or Change

To request a cancellation or order change, email our support team as soon as possible. Complete information helps us locate and review your order quickly.

Please include:

• Order number.
• Full name used at checkout.
• Email address used for the order.
• Clear request: cancellation or specific change.
• Correct shipping address if requesting an address update.
• Product detail to be changed, such as size, color, quantity, or item option.

9. Customer Responsibility Before Checkout

Customers are encouraged to review all order information carefully before completing checkout. This helps reduce the need for cancellations, changes, and delivery corrections after an order is placed.

• Confirm the correct product, size, color, quantity, and style.
• Review the full shipping address, including apartment or unit number.
• Check the email address used for order confirmation and tracking updates.
• Review shipping cost, delivery estimate, and order total before payment.
• Make sure the selected payment method is valid and authorized.

Urbanvibestore is not responsible for order issues caused by incorrect information entered by the customer during checkout.

10. Return Option After Delivery

If a cancellation or change request cannot be completed because the order has already shipped, customers may still have the option to request a return after delivery.

Urbanvibestore accepts eligible return requests within 40 days from the delivery date. Approved refunds are processed within 5 business days after the return is received, inspected, and approved. Eligible returns have no restocking fees, no return processing fees, and no refund handling fees.

11. Cancel / Change Order Summary

12. Policy Updates

Urbanvibestore may update this Cancel / Change Order Policy from time to time to reflect changes in store operations, fulfillment procedures, shipping practices, return handling, or customer support processes.

Any updates will be posted on this page. Customers are encouraged to review this policy before placing an order so they understand cancellation and change request limitations.