Return & Refund Policy

1. Return & Refund Overview

At Urbanvibestore, we want customers to feel confident when shopping with us. We carefully process orders, provide clear shipping expectations, and support customers when an order needs review. If an item does not meet your expectations or if there is an issue with your order, this policy explains how to request a return or refund.

This policy applies to purchases made through our official website: https://urbanvibestore.shop. Customers may request an eligible return within 40 days from the delivery date. Once an eligible return is received, inspected, and approved, refunds are processed within 5 business days.

Urbanvibestore does not charge restocking fees, return processing fees, or refund handling fees for eligible returns. To keep the process fair and organized, all returned items must meet the return eligibility conditions described below.

2. Return Eligibility

To qualify for a return, the item must meet our return requirements. Returned products should be in a condition suitable for review and resale unless the return is related to damage, defect, or an error that occurred before delivery.

Returned items should meet the following conditions:

• The return request must be submitted within 40 days from the delivery date.
• The item must be unused, unworn, unwashed, and unaltered.
• The item must not be damaged by customer handling after delivery.
• The item should include original packaging, tags, labels, manuals, or accessories when applicable.
• The item must match the order record associated with the return request.
• The customer must follow the return instructions provided by our support team.

Urbanvibestore reserves the right to decline a return if the item does not meet these requirements. Items returned without prior contact or without enough order information may be delayed, refused, or difficult to identify.

3. Non-Returnable or Limited Return Situations

Some situations may not qualify for a return or refund. We review each return request based on the delivery date, item condition, order details, return reason, and customer communication.

If you are unsure whether your item qualifies for return, please contact us before sending it back. Our support team can review your request and provide the correct next steps.

4. How to Start a Return

To begin a return request, please contact our customer support team by email at support@urbanvibestore.shop. Please do not send items back before receiving return instructions from us. This helps ensure your package is properly identified and reviewed.

Please include the following information in your email:

• Your order number.
• Full name used at checkout.
• Email address used for the order.
• Product name or item details.
• Reason for the return request.
• Photos if the item arrived damaged, defective, incorrect, or incomplete.

5. Return Review Process

After your return request is received, Urbanvibestore will review the order details and the reason for the request. If the item appears eligible, we will provide return instructions by email. The returned item must be sent back according to the instructions provided.

A return is not considered complete until the item has been received and reviewed. Refund approval depends on the condition of the returned item and whether the return meets this policy.

6. Refund Processing Time

Once an eligible returned item is received and approved, Urbanvibestore will process the refund within 5 business days. Refunds are generally issued to the original payment method used at checkout unless another arrangement is required by the payment provider or transaction process.

After Urbanvibestore submits a refund, your bank, card issuer, PayPal, or payment provider may require additional time to post the funds to your account. This posting time is controlled by the financial institution or payment platform and may vary.

7. No Fees for Eligible Returns

Urbanvibestore does not charge return processing fees, refund handling fees, or restocking fees for eligible returns. If your return is approved under this policy, we will not deduct an internal restocking or refund handling fee from your approved refund.

The final refund amount may depend on the original order details, item condition, return reason, and whether the return fully meets our policy requirements.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. To help us review the issue, please provide clear photos and a short explanation of the problem.

Please include photos of:

• The product received.
• The damaged, defective, or incorrect area.
• The outer packaging.
• The shipping label.
• Any included packing materials if relevant.

After reviewing the information, we may provide a replacement, refund, return instructions, or another suitable solution depending on the situation. Please keep the item and packaging until the issue is resolved.

9. Exchanges

Exchange availability may depend on product availability, item condition, and the timing of the request. If you need a different item, size, color, or option, please contact us within the 40-day return window.

In some cases, the fastest solution may be to return the original item under this policy and place a new order for the desired item. Our support team will guide you based on the product and order details.

10. Return Shipping Responsibility

Return shipping instructions will be provided after your request is reviewed. Customers should follow the provided instructions carefully to avoid delays. We recommend using a trackable shipping service when returning an item.

Urbanvibestore is not responsible for returned packages that are lost before they are delivered to the return destination. Please keep your return tracking number until the return has been received, inspected, and resolved.

11. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible at support@urbanvibestore.shop. Because orders may begin processing quickly, cancellation or change requests are not guaranteed once the order has entered preparation, packing, or shipment.

If an order has already shipped, it cannot be canceled. After delivery, you may request a return within 40 days if the item meets the return eligibility requirements described in this policy.

12. Late or Missing Refunds

If your refund has been approved and processed but you have not yet received the funds, please first check your bank account, PayPal account, or payment account again. Then contact your card issuer, bank, or payment provider, as posting times may vary.

If you have completed these steps and still have not received your refund after a reasonable posting period, please contact us at support@urbanvibestore.shop. Include your order number and any refund confirmation details available so we can assist you more efficiently.

13. Return & Refund Summary

14. Policy Updates

Urbanvibestore may update this Return & Refund Policy from time to time to reflect changes in store operations, product handling, return procedures, refund processing, customer support practices, or other business needs.

Any updates will be posted on this page. The policy available at the time of purchase will generally apply to that order. Customers are encouraged to review this page before placing an order or submitting a return request.