Terms of Service

1. Terms Overview

Welcome to Urbanvibestore. By visiting our website, browsing products, placing an order, submitting payment, contacting customer support, or using any part of our online store, you agree to follow these Terms of Service. These terms apply to all visitors, customers, and users of our website.

If you do not agree with any part of these Terms of Service, please do not use our website or place an order. Urbanvibestore may update these terms from time to time. The version posted on this page applies to website use and purchases made while that version is active.

2. Use of Our Website

You may use our website only for lawful purposes and in a way that does not harm Urbanvibestore, our customers, service providers, or any third party. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for fraudulent, deceptive, or unlawful activity.

When using our website, you agree not to:

• Provide false, incomplete, misleading, or unauthorized information.
• Attempt to interfere with website security, checkout, payment processing, or order systems.
• Use automated scraping, copying, crawling, or data extraction without permission.
• Upload, transmit, or introduce harmful code, malware, spam, or disruptive content.
• Use the website for fraudulent purchases, false claims, or unauthorized transactions.
• Violate any applicable law, regulation, or third-party right while using our website.

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe website use violates these terms or creates risk for our business, customers, payment providers, or shipping partners.

3. Product Information

Urbanvibestore aims to provide clear and accurate product information, including names, images, descriptions, prices, available options, and other relevant details. However, product information may occasionally contain errors, omissions, or small differences caused by screen settings, lighting, photography, production variation, or updates to product details.

Customers are responsible for reviewing product details before placing an order. This includes checking product type, quantity, size, color, material information, care information, and any available product options. If you have questions about a product, please contact us before completing checkout.

4. Pricing and Availability

Product prices, promotions, discounts, and availability may change without prior notice. The price shown at checkout at the time of purchase is the price that applies to that order, unless there is a clear pricing error, technical issue, unauthorized activity, or payment-related problem.

Product availability may change due to inventory updates, demand, fulfillment limitations, or operational needs. If an item becomes unavailable after an order is placed, we may contact the customer using the email address provided at checkout to offer a suitable solution, replacement option, cancellation, or refund.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that your order request has been received, but it does not guarantee final acceptance if there is a payment issue, product availability issue, shipping restriction, address problem, suspected fraud, technical error, or other fulfillment concern.

Urbanvibestore reserves the right to refuse, cancel, hold, or limit any order at our discretion. Reasons may include payment verification concerns, unavailable products, incorrect pricing, shipping restrictions, incomplete customer information, unusual order activity, or suspected misuse of our website.

If an order is canceled after payment has been submitted, we will issue a refund to the original payment method according to the applicable payment processing timeline.

6. Customer Information and Checkout Responsibility

Customers are responsible for providing accurate, complete, and current information when placing an order. This includes full name, email address, shipping address, billing information, product selections, and payment details.

Urbanvibestore is not responsible for order delays, failed delivery, returned packages, missed communications, or payment issues caused by incorrect or incomplete customer information. If you notice an error after placing an order, contact us as soon as possible at support@urbanvibestore.shop.

Order changes are not guaranteed once processing, packing, or shipment has begun.

7. Payments

All payments must be completed through the payment methods available during checkout. Urbanvibestore accepts PayPal and Venmo when these options are available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the payment details provided are accurate.

Payments are processed by trusted third-party payment service providers. Urbanvibestore does not directly store PayPal passwords, Venmo passwords, bank passwords, or sensitive payment login credentials on our website.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Customers are responsible for reviewing shipping timelines, costs, cut-off time, handling time, tracking procedures, delivery services, and address requirements before placing an order.

Our standard shipping cost is $7 flat rate. Our order cut-off time is 5:00 PM EST, Monday through Friday. Handling time is 1 business day, and estimated transit time is 2–5 business days. Delivery may be completed through USPS, UPS, or FedEx.

Delivery estimates are not guaranteed arrival dates. Carrier delays, weather disruptions, high seasonal volume, incorrect addresses, or other circumstances outside our direct control may affect delivery time.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Customers may request an eligible return within 40 days from the delivery date. Approved refunds are processed within 5 business days after the returned item is received, inspected, and approved.

Urbanvibestore does not charge restocking fees, return processing fees, or refund handling fees for eligible returns. Returned items must meet the condition requirements stated in our Return & Refund Policy.

10. Cancellations and Order Changes

If you need to cancel or change an order, contact us immediately at support@urbanvibestore.shop. Because orders may begin processing quickly, cancellation or change requests are not guaranteed once an order has entered preparation, packing, or shipment.

If an order has already shipped, it cannot be canceled. After delivery, you may request a return if the item is eligible under our Return & Refund Policy.

11. Website Content and Intellectual Property

All content on the Urbanvibestore website, including text, product images, graphics, page layout, design elements, icons, banners, product descriptions, and other materials, is owned by Urbanvibestore or used with permission where applicable.

You may not copy, reproduce, distribute, modify, scrape, publish, sell, or use our website content for commercial purposes without written permission. Unauthorized use of website content may violate intellectual property rights and these Terms of Service.

12. User Conduct

Customers and visitors agree to communicate respectfully and use our website responsibly. We do not allow abusive, fraudulent, threatening, misleading, or harmful behavior toward our business, staff, service providers, or other users.

Prohibited conduct includes:

• Submitting false claims, false chargebacks, or fraudulent disputes.
• Using stolen payment information or unauthorized payment accounts.
• Attempting to damage, disrupt, or overload website systems.
• Sending abusive, threatening, deceptive, or unlawful messages.
• Misusing return, refund, cancellation, or payment processes.
• Violating any applicable law while using our website.

Urbanvibestore reserves the right to refuse service, cancel orders, restrict access, or take appropriate action if misuse, fraud, abuse, or policy violation is suspected.

13. Errors, Inaccuracies, and Corrections

Our website may occasionally contain typographical errors, pricing mistakes, product description errors, availability inaccuracies, policy omissions, or other incorrect information. We reserve the right to correct errors, update information, cancel affected orders, or refuse orders placed based on incorrect information.

If your order is affected by an error, we may contact you using the email address provided during checkout. If payment has already been made and the order is canceled due to an error, a refund will be issued to the original payment method.

14. Third-Party Services and Links

Our website may use third-party services for payment processing, analytics, security, shipping, tracking, advertising, email communication, hosting, fraud prevention, or other business functions. These third-party services may operate under their own terms, privacy policies, and service rules.

Our website may also contain links to external websites or services. Urbanvibestore is not responsible for the content, policies, availability, security, or practices of third-party websites. Customers should review third-party terms before using external services.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Urbanvibestore is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of products, delivery delays, website interruptions, third-party service issues, payment problems, or inability to access our website.

Our responsibility for any order-related claim will generally be limited to the amount paid for the affected product, unless otherwise required by applicable law.

16. Disclaimer of Warranties

Our website and products are provided on an “as available” basis. We make reasonable efforts to maintain accurate product information and reliable website access, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

Product satisfaction may depend on individual expectations, screen display settings, size selection, use, care, and handling. Customers should review all product details and policies before placing an order.

17. Terms of Service Summary

18. Updates to These Terms

Urbanvibestore may update these Terms of Service at any time to reflect changes in store operations, website features, payment options, shipping practices, return procedures, customer support processes, or applicable requirements.

Any updates will be posted on this page. Continued use of our website after updates are posted means you accept the revised Terms of Service.