Shipping Policy

1. Order Processing & Handling Time

At Urbanvibestore, order processing begins after a customer successfully completes checkout and payment authorization is confirmed. Processing includes reviewing order details, confirming payment status, preparing the product for shipment, packing the order, and transferring the package to a delivery carrier.

Our standard handling time is 1 business day. A business day means Monday through Friday, excluding weekends and major holidays. Although our customer support is available Monday through Saturday, order handling and carrier pickup are based on business-day operations.

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before the cut-off time may begin processing the same business day. Orders placed after the cut-off time will begin processing on the next business day.

For example, if an order is placed at 3:30 PM EST on Tuesday, it may begin processing on Tuesday. If an order is placed at 6:30 PM EST on Tuesday, it will begin processing on Wednesday. Orders placed on weekends or holidays begin processing on the next available business day.

2. Shipping Methods & Delivery Timeframes

Urbanvibestore provides standard shipping for customer orders. Once an order has completed handling and is handed to the carrier, the estimated transit time is 2–5 business days.

The total estimated delivery time includes both handling time and carrier transit time. Based on our current shipping timeline, customers can usually expect orders to arrive within 3–6 business days from the time processing begins, depending on the destination, carrier route, and shipping conditions.

Delivery timeframes are estimates and are not guaranteed arrival dates. Carrier delays, severe weather, high package volume, holidays, incorrect address information, and transportation disruptions may affect delivery timing.

3. Shipping Costs & Methods

Urbanvibestore uses a simple flat-rate shipping structure. Standard shipping costs $7 per eligible order. This shipping cost is displayed during checkout before payment is completed, allowing customers to review the full order total before submitting payment.

The shipping fee helps cover standard delivery service, package handling, and transportation through our available carrier network. If additional shipping methods become available in the future, the cost and estimated delivery timeframe will be shown during checkout before the order is submitted.

4. Product Availability & Fulfillment

Product availability may change due to customer demand, inventory updates, product preparation needs, supplier availability, or fulfillment limitations. While we make reasonable efforts to keep product information current, availability is not guaranteed until an order has been reviewed and accepted for fulfillment.

If an item becomes unavailable after an order is placed, Urbanvibestore may contact the customer using the email address provided during checkout. Depending on the situation, we may offer an alternative solution, replacement option, cancellation, or refund to the original payment method.

Customers should provide an accurate and active email address during checkout so we can contact them promptly if an order requires review or additional information.

5. Delivery Services & Tracking Information

Urbanvibestore ships orders through trusted delivery services, including USPS, UPS, and FedEx. The carrier used for an order may depend on destination, package size, service availability, shipping route, and operational efficiency.

Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking details may not update immediately after the shipping label is created. In many cases, tracking begins to update after the carrier receives and scans the package at a processing facility.

Customers should use the tracking number to monitor shipment progress. If tracking has not updated for several business days, please contact us with your order number and tracking number so we can review the situation.

6. Address Accuracy & Delivery

Customers are responsible for entering a complete and accurate shipping address at checkout. This includes the recipient name, street address, apartment or unit number if applicable, city, state, ZIP code, and a valid email address for order communication.

Urbanvibestore is not responsible for delivery delays, returned packages, failed delivery attempts, or lost shipments caused by incorrect, incomplete, or outdated address information provided by the customer.

7. Delivery Confirmation & Lost Packages

A package may be marked as delivered when the carrier confirms delivery at the address provided during checkout. If tracking shows delivered but you cannot locate the package, please check all possible delivery areas before contacting support.

Common delivery locations include the mailbox, porch, front door, garage, building entrance, mailroom, reception desk, parcel locker, or another secure location near the address. Customers may also ask household members, neighbors, building staff, or reception if they accepted the package.

If a package appears lost, we may need time to review tracking details or request carrier investigation. Available solutions may depend on carrier findings, order information, tracking status, and delivery confirmation.

8. Delayed Deliveries

Most orders arrive within the estimated delivery window, but delays may happen. Delivery delays may be caused by carrier routing issues, weather conditions, transportation disruptions, holidays, high package volume, incorrect addresses, or other circumstances outside our direct control.

If your order is delayed beyond the estimated timeframe, please contact us at support@urbanvibestore.shop. We will review your order and tracking details and provide assistance where possible.

9. Holiday & Peak Season Considerations

During holidays, promotional periods, and peak shopping seasons, order volume and carrier demand may increase. This can affect both processing and transit timelines, especially when carriers experience high package volume.

Customers are encouraged to place orders early when purchasing items needed for a specific date, holiday, event, or gift occasion. While Urbanvibestore works to process orders within the stated handling time, carrier delivery during peak periods may require additional time.

10. Shipping Restrictions

Urbanvibestore may be unable to ship certain orders due to address limitations, carrier restrictions, unsupported destinations, invalid delivery information, suspected fraud, payment review, or operational limitations.

If we cannot ship an order, we may contact the customer using the email address provided at checkout. Depending on the situation, the customer may be asked to provide corrected information, confirm order details, choose another available solution, or receive a refund if fulfillment is not possible.

11. Order Status & Communication

Order updates are generally sent by email. Customers should provide a valid and active email address during checkout to receive order confirmation, shipping confirmation, tracking details, and customer support communication.

After an order is placed, customers should receive an order confirmation email. Once the order ships, tracking information will be sent by email. If you do not see an email from us, please check your spam, junk, or promotions folder.

12. Customer Support

Our customer support team is available to help with shipping questions, tracking concerns, address changes, delayed packages, damaged shipments, and other order-related matters.

When contacting us, please include your order number, full name, email address used at checkout, tracking number if available, and a clear description of your question or concern. This helps us review your request more quickly and provide accurate assistance.

13. Damaged Shipments

If your package arrives damaged, please document the condition before discarding any packaging. Clear photos help us review the issue and may be needed for carrier-related investigation.

Please take photos of:

• The outer shipping package.
• The shipping label.
• The damaged area of the package.
• The product condition.
• Any packaging material inside the shipment.

Email the photos, your order number, and a short explanation to support@urbanvibestore.shop. We will review the information and guide you through the next steps.

14. Force Majeure

Urbanvibestore is not responsible for shipping delays, service interruptions, or delivery failures caused by events outside our reasonable control. These events may include severe weather, natural disasters, transportation disruptions, labor strikes, government actions, public emergencies, carrier system outages, power failures, or other unexpected circumstances.

If a force majeure event affects shipping or delivery, we will make reasonable efforts to provide updates when possible. However, delivery timelines may be extended until normal operations resume.

15. Policy Updates

Urbanvibestore may update this Shipping Policy from time to time to reflect changes in shipping services, carrier practices, store operations, fulfillment timelines, delivery procedures, or customer support processes.

Any updates will be posted on this page. The Shipping Policy available at the time of purchase will generally apply to that order. Customers are encouraged to review this policy before placing an order, especially if they have questions about shipping costs, delivery timelines, tracking, or address requirements.