FAQs
This FAQ page answers common questions about shopping at Urbanvibestore, including orders, shipping, tracking, returns, refunds, payment methods, damaged shipments, and customer support for purchases made through https://urbanvibestore.shop.
1. General Questions
What is Urbanvibestore?
Urbanvibestore is an online store available at https://urbanvibestore.shop. We provide customers with a clear shopping experience supported by transparent policies, secure checkout options, shipping information, and customer support.
How can I contact Urbanvibestore?
You can contact us by email at support@urbanvibestore.shop. Our support hours are Monday – Saturday, 8:00 AM – 7:00 PM EST.
Where is Urbanvibestore located?
Our store address is 6203 Day Lilly Ln, Charlotte, NC 28216, United States. For customer service questions, please contact us by email so our team can review your request properly.
What should I include when contacting support?
Please include your order number, full name, email address used at checkout, and a clear explanation of your question. For damaged items, incorrect items, or delivery issues, photos and tracking details may also help.
2. Order Questions
How do I know if my order was placed successfully?
After checkout is completed, you should receive an order confirmation email at the email address provided during checkout. If you do not see it, please check your spam, junk, or promotions folder.
Can I change my order after placing it?
Order changes may be possible only if the order has not entered preparation, packing, or shipment. Please email support@urbanvibestore.shop as soon as possible with your order number and the exact change you want to request.
Can I cancel my order?
Cancellation may be possible if your order has not yet been processed or shipped. Once an order has been packed or handed to USPS, UPS, FedEx, or another carrier, it can no longer be canceled.
Why has my order not shipped yet?
Orders usually require 1 business day for handling after processing begins. Orders placed after the cut-off time, during weekends, or on holidays may begin processing on the next available business day.
3. Shipping Questions
How much does shipping cost?
Urbanvibestore charges a standard flat-rate shipping fee of $7. This cost is shown during checkout before payment is completed.
What is the order cut-off time?
Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before this time may begin processing the same business day. Orders placed after this time may begin processing the next business day.
How long does handling take?
Our standard handling time is 1 business day. Handling includes order review, payment confirmation, preparation, packing, and carrier handoff.
How long does delivery take?
Estimated carrier transit time is 2–5 business days after shipment. Including handling time, the total estimated delivery timeframe is usually 3–6 business days.
Which delivery services does Urbanvibestore use?
Delivery may be handled by USPS, UPS, or FedEx, depending on package size, destination, carrier availability, and shipping route.
| Shipping Detail | Urbanvibestore Policy |
|---|---|
| Shipping Fee | $7 flat rate |
| Order Cut-Off Time | 5:00 PM EST, Monday – Friday |
| Handling Time | 1 business day |
| Transit Time | 2–5 business days |
| Total Estimated Delivery | 3–6 business days |
| Delivery Services | USPS, UPS, FedEx |
4. Tracking and Delivery Questions
Will I receive a tracking number?
Yes. Once your order ships, tracking information will be sent to the email address used at checkout. Tracking may not update immediately because the carrier must scan the package first.
Why is my tracking not updating?
Tracking may take time to update after the shipping label is created. If tracking has not updated for several business days, contact us with your order number and tracking number so we can review the situation.
What should I do if my package says delivered but I cannot find it?
Please check your mailbox, porch, front door, garage, building entrance, mailroom, parcel locker, reception desk, or another safe delivery area. You may also ask household members, neighbors, or building staff before contacting the carrier and our support team.
Can Urbanvibestore change my address after shipment?
Once a package has been handed to the carrier, we may no longer be able to update the delivery address. Customers may need to contact USPS, UPS, or FedEx directly using the tracking information.
What if my package is lost?
If tracking stops updating for an extended period or the carrier confirms the package is lost, email us at support@urbanvibestore.shop with your order number and tracking number. We will review the available information and assist with the next steps.
5. Return and Refund Questions
What is your return window?
Urbanvibestore accepts eligible return requests within 40 days from the delivery date. The item must meet our return eligibility conditions.
How long does it take to receive a refund?
Approved refunds are processed within 5 business days after the returned item is received, inspected, and approved. Your bank, PayPal, Venmo, or payment provider may need additional time to post the funds.
Are there return fees or restocking fees?
No. Urbanvibestore does not charge restocking fees, return processing fees, or refund handling fees for eligible returns.
What condition must a returned item be in?
Returned items should be unused, unworn, unwashed, unaltered, undamaged after delivery, and returned with original packaging, tags, labels, or included accessories when applicable.
How do I start a return?
Email support@urbanvibestore.shop with your order number, full name, email address used at checkout, item details, reason for return, and photos if the item arrived damaged, defective, or incorrect.
| Return / Refund Detail | Policy Summary |
|---|---|
| Return Window | 40 days from delivery date |
| Refund Processing | Within 5 business days after approval |
| Return Fees | No fees for eligible returns |
| Restocking Fees | No restocking fees |
| Refund Handling Fees | No refund handling fees |
6. Damaged, Incorrect, or Missing Item Questions
What should I do if my item arrives damaged?
Please take clear photos of the product, outer packaging, shipping label, damaged area, and any relevant packing materials. Email the photos with your order number to support@urbanvibestore.shop.
What if I received the wrong item?
If the item received does not match your order, contact us as soon as possible. Include your order number, photos of the item received, and a clear description of the issue.
What if an item is missing from my package?
First, check all packaging materials carefully. Some orders may ship in separate packages. If you still believe an item is missing, email us with your order number and details of the missing item.
Should I keep damaged packaging?
Yes. Please keep the product and packaging until the issue is reviewed. Packaging photos may be needed to evaluate the shipment condition and support the review process.
7. Payment Questions
What payment methods do you accept?
Urbanvibestore accepts PayPal and Venmo when available at checkout. Payment options are displayed before the order is submitted.
Do you recommend PayPal?
Yes. We encourage customers to use PayPal when available because it is a familiar, convenient, and secure checkout option for many online shoppers.
Can I pay with Venmo?
Yes, Venmo may be accepted when it appears as an available option during checkout. Customers should make sure their Venmo account is active, properly funded, and authorized for the purchase.
Why was my payment declined?
Payments may be declined because of PayPal or Venmo account issues, insufficient funds, funding-source restrictions, payment provider security checks, or incorrect account details.
Does Urbanvibestore store my payment login details?
No. Payments are processed through trusted third-party payment services. Urbanvibestore does not directly store PayPal passwords, Venmo passwords, bank passwords, or sensitive payment login credentials.
8. Product and Website Questions
Will the product look exactly like the photo?
We aim to present product images and descriptions clearly. However, slight differences may occur due to screen settings, lighting, photography, product updates, or normal production variations.
Can product prices change?
Yes. Product prices may change from time to time. The price shown during checkout at the time of purchase is the price that applies to that order, unless a clear pricing or technical error is identified.
What should I do if I have a question before buying?
Please contact us at support@urbanvibestore.shop before placing your order. We recommend asking questions in advance if you are unsure about product details, shipping, returns, payment, or order requirements.
9. FAQ Summary
| Topic | Quick Answer |
|---|---|
| Support Email | support@urbanvibestore.shop |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
| Shipping Cost | $7 flat rate |
| Order Cut-Off | 5:00 PM EST, Monday – Friday |
| Handling Time | 1 business day |
| Transit Time | 2–5 business days |
| Delivery Services | USPS, UPS, FedEx |
| Return Window | 40 days from delivery |
| Refund Timeline | Within 5 business days after approval |
| Payment Methods | PayPal and Venmo when available at checkout |
10. Contact Us
If your question is not answered on this FAQ page, please contact our customer support team. We can help with order questions, shipping concerns, return requests, refund updates, payment issues, product information, and other store inquiries.
Store: Urbanvibestore
Website: https://urbanvibestore.shop
Address: 6203 Day Lilly Ln, Charlotte, NC 28216, United States
Email: support@urbanvibestore.shop
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
For faster support, please include your order number, full name, email address used at checkout, and a clear description of your question or concern.